Sylvia Maharaj OBE

MPS Central Command

CCC AwardThe Metropolitan Police handles an average of 6,000 emergency 999 calls and over 15,000 non – emergency calls per day. During the months of June and July, up to 10,000 emergency calls are handled every day during peak period. To handle this vast amount and increasing growing number of calls, three communication centres known as “Central Communications Command” are situated across London. Central Communications Command has over 2,000 members of staff working across its three centres.

The three Command Centres are located within London at Bow, Lambeth and Hendon.

In 2009 I was asked to set up and Chair the MPS’s Command and Control Community Consultative Forum, helping to define practices and procedures that have since been implemented to provide better transparency and enhanced performance. For example, domestic abuse statistics are reviewed at our bi-monthly meetings with all Centre Managers reporting back on the past months’ operations. Having identified areas for improvement, call answering time reduced from 18 to 12 seconds; within the Government guidelines. Furthermore, the gap that existed with Domestic Abuse calls has been narrowed.

I was commended for this work in November 2013.

Further work with the MPS includes my membership of the Race Independent Advisory Group (Race IAG); advising the MPS on issues of BME representation and cultural engagement.